Frequently Asked Questions

Natura Bissé® products are available at selected locations around the world. To find a Natura Bissé® counter, click here to visit our Store Locator and receive information about your preferred location. If you are a resident in the USA you can shop online right here.

Once you have placed your order, you have approximately 15 minutes to cancel it, accessing your account or through the link you will find in the email you will receive as confirmation of your order. Once that period has passed, your purchase information will be transferred to start preparing the Order.

After that 15 minutes, you should contact our Customer Service team via email at customerservice@naturabisse.com. They will confirm if you are on time to cancel it or if you should wait to receive your Order before proceeding to return it.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include: item(s) not available, inability to process payment information, cannot ship to address provided, duplicate orders placed, cancelled at the customer's request.

If there is an issue with your order and it is canceled, you will be informed by email. You will not be billed for any canceled items. If have any further questions, please do not hesitate to send us an e-mail at customerservice@naturabisse.com.

Although we do not foresee delays, sometimes demand exceeds supply, and an out-of-stock occurs. Should this happen, you will be notified of any items that are out of stock and can let us know if you prefer to remove the item from your order and receive a partial refund or ship the entire order once the out-of-stock item arrives.

Creating a Natura Bissé® account allows you to:
1. Receive a gift on your first purchase for registering. **While supplies last. Activated after the first purchase.
2. View your account details and preferences.
3. Track recent orders, and view your purchase history.

Orders are limited to no more than five (5) units of the same item and no more than eleven (11) units total.

At Natura Bissé® we strongly believe that it is important to try before you buy, but you should try the most appropriate samples for your skin type or concern. You will have that opportunity to receive 3 samples of your choice at checkout with any naturabisse.com purchase.

We highly recommend visiting your nearest Natura Bissé® counter for a personalized consultation with one of our expert beauty advisors to provide you with specific product guidance and a sample of the perfect product for your concern. To find your nearest store, visit our Store Locator.

We now accept Apple Pay, Google Pay, PayPal, and all major credit cards (American Express, Visa, Mastercard, and Discover). Multiple methods of payment per order are not accepted.

Order payments must be drawn from a US bank. Regrettably, we cannot accept credit cards with a non-US bank address.

If the credit card payment for your order is not accepted, please contact your bank to approve the transaction or select another payment method. For more information, please email us at customerservice@naturabisse.com

Your credit card will be charged at the time you submit your order and we receive it on naturabisse.com.

For assistance with billing questions, please contact us via e-mail at customerservice@naturabisse.com

Although we do not foresee delays, sometimes demand exceeds supply, and an out-of-stock occurs. Should this happen, you will be notified of any items that are out of stock and can let us know if you prefer to remove the item from your order and receive a partial refund or ship the entire order once the out-of-stock item arrives.

At this time we only accept one form of payment per order.

Natura Bissé® understands how important security is to you and we use various security measures to protect the security of your data both online and offline.
If you have any questions about security on naturabisse.com, please visit our Privacy Policy.

We are required by law to collect state sales tax on orders being shipped to the following states: Arizona, California, Colorado, Connecticut, Florida, Illinois, Nevada, New Jersey, New York, Ohio and Texas.

Natura Bissé® Online ships within the Continental United States. We regret that we are unable to ship to Puerto Rico, Alaska, Hawaii, or International addresses and apologize for any inconvenience.

No shipping fees apply.

To track your order, you may login to your account and view order. For orders placed as a guest, click on the link that you will find in your order confirmation email or access here, and with your email and the order number of your order you will track it.

Orders received after 1 PM CST will be processed on the next business day. In-stock products will ship in approximately 48 hours. Out-of-stock products will ship when available, generally within 3 weeks.

Please inspect the carton of your product upon arrival for any damage that may have occurred during shipping. It may be possible for the exterior box of the merchandise to show some wear. However, if damage occurred to the item(s) in your shipment, please notify Customer Service within five (5) business days of receipt by emailing customerservice@naturabisse.com or calling (972) 816-8731 Monday - Friday 8:00 AM to 4:00 PM CST.

Please provide your order number and retain the shipping box, packaging materials and damaged items. Our Customer Service Representative will provide instructions, and we will contact the carrier to pick up and inspect the damaged package.

At Natura Bissé®, we take great pride in the quality of our products; attention to the highest standards and efficiency is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If within 30 days of purchase, you are dissatisfied for any reason, you may return any non-used product for a refund of the merchandise value

If you find you need to return your order for any reason, please contact customer service at customerservice@naturabisse.com to initiate the return process. Once the return is approved, we will email you a prepaid return label. Carefully pack items into a shipping box (including Gift with Purchases), seal the box and affix the prepaid label to the outside. Take the package to any drop-off location of the courier shown on our pre-paid label.

Once the returned product has arrived at our facilities, you will receive a confirmation e-mail. Merchandise returned to Naturabisse.com will be processed within 7-10 working days of receipt. For updates regarding your return, please contact customerservice@naturabisse.com.

Original shipping charges incurred at the time of purchase are non-refundable.

Naturabisse.com cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on Naturabisse.com. Please note that new orders are subject to merchandise availability.